By Michal Christine Escobar On January 08, 2018 – Hospitality Technology
VenueLytics, provider of fully integrated venue management, predictive intelligence, and data analytics platform, today announced VenueLytics VL SMB. The new platform enables independent hospitality businesses like restaurants, hotels, bars, nightclubs, casinos, and more, to add automated revenue boosting services.
“I love the real-time up-to date info that VenueLytics provides us,” said Marina Savinovic, GM and owner at Monte Carlo Night Club. “I no longer have to confirm with other co-workers on the availability of tables. It improved our communication tremendously. Even customers find it easier to reserve tables online.”
The platform enables business owners to manage and automate of all of their services on one easy to use platform to increase customer acquisition. VL SMB includes:
- Reservation Management – Manage table/bottle service requests, floor maps, and guest lists in real-time.
- Private Event Management – Manage booking for corporate events, private parties, etc.
- Food and Drink Services – In-Venue mobile order and pickup services.
- Ticketing – Real-Time online and offline ticketing for any event.
- Engagement and Marketing – Promotion and customer engagement across social media and web.
- Mobile Pay – Instant mobile pay for services.
- Real-Time Analytics – Predictive analytics for enhanced customer service.
- Games, Tournaments – Tournament details, game wait-time, etc.
- Deals and Promotions – Offer deals and promotions across channels.
- Internal Communication – Real-time alerts and notifications.
- Fast Pass Service – Skip the line by paying a premium
Venues can track and engage customers in real-time via a white-labeled app, social media, website, and/or through the “ItzFun!” consumer app.
The plug and play platform allows venues to choose and activate services with the click of a button, while eliminating the complexities of managing different services from multiple vendors. It’s a digital concierge platform that offers real-time integrated proprietary services, which is an enhanced and cost effective alternative to similar services offered by companies like Yelp, OpenTable, Ticketmaster, and other vendors.
The backend system is a cloud–based, big data platform with client side support for iOS, Android, web and desktop.