Benefits to Travel Companies
Why VenueLytics for Travel Companies?
AI Concierge
AI Communication drives efficiency
Traveler Safety
Ensure customers are safe and informed through their travels
Always in Touch
Travelers have automated 24/7 access for information and answers to their questions
Profit Builder
Targeted offers during travel, increase customer satisfaction and build profits
Real-Time Connection
Addressing in-travel issues immediately results in happy and loyal customers
Loyal Customers
Real-time 24/7 engagement increases customer satisfaction and overall return
Products
24/7 AI Travel Concierge
- Reduce staff time / cost
- Support off-hour call centers
- Provide better service to traveler
- Booking and fulfilling sales of tours / activities / tickets
- Tool for home-based call center staff
- In-destination information
Reputation Management
- Maintain relationships with large corporate customers
- Better online reviews
- Dashboard, similar to hotels, so that travel managers can quickly respond to problems
2-Way Messaging &
Ancillary Revenue
- Upselling (hotels, business class air, cars, etc)
- Better customer service
- Opportunities for new ancillary revenue from money that’s being “left on the table”
- Airport parking, tours & activities plus tickets to shows, sporting events and other attractions
- Gifts and other retail that you know your clients are buying
- Fitness & spa
Duty of Care &
Liability Management
- Traveler safety through real time updates and emergency communication
- Provide traveler with real time updates, travel alerts, and emergency notifications
- Liability insurance
Analytics
- Increase bookings and revenue by better understanding traveler preferences
- Produce targeted, predictive offers
- Provide better and more relevant reporting to customers (for TMC’s)
- Catch travel trends early