Get real-time in-stay feedback from your guests, and respond in minutes along with online guest feedback management (Online Reputation Management) from more than 50 OTA sites.
Watch your NPS soar with the most comprehensive reputation management system available
Customize In-Stay Surveys
Always know what your guests are thinking. With added guest engagement, your surveys now become an invaluable source of intelligence and planning.
Senior management can now see the key success factors of each individual property. What’s working, what’s not, and why? Understand property performance or deep dive into an individual guest’s experience or feedback.
Immediate Elevation of Guest IssuesCreate a system of rules to raise real-time issues to the right staff member or manager. Immediately inform senior management of VIP reservations or about the guest’s concerns.
Single Platform Access to 100’s of OTA’s
View and compare real-time guest review data across multiple OTA’s. Identify and respond to individual guest reviews on various OTA sites from VenueLytics’ platform.