ProductsReputation Management

Reputation Management

Get real-time feedback from your guests, and respond in minutes

Watch your NPS soar with the most comprehensive reputation management system available

Respond to in-stay guest concerns in minutes, not days
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Invite guests to post their positive reviews to online OTA's 
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Get 5X more in-stay reviews
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Elevate guest concerns to any management level
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Directly message or call your guest immediately
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Product Features

Customize In-Stay Surveys

Always know what your guests are thinking. With added guest engagement, your surveys now become an invaluable source of intelligence and planning.

Multi-Property Transparency

Senior management can now see the key success factors of each individual property. What’s working, what’s not, and why? Understand property performance or deep dive into an individual guest’s experience or feedback.

Immediate Elevation of Guest Issues

Create a system of rules to raise real-time issues to the right staff member or manager. Immediately inform senior management of VIP reservations or about the guest’s concerns.

Single Platform Access to 100’s of OTA’s

View and compare real-time guest review data across multiple OTA’s. Identify and respond to individual guest reviews on various OTA sites from VenueLytics’ platform.