ProductsReputation Management

Reputation Management

Get real-time in-stay feedback from your guests, and respond in minutes along with online guest feedback management (Online Reputation Management) from more than 50 OTA sites.

Watch your NPS soar with the most comprehensive reputation management system available

Respond to in-stay guest concerns in minutes, not days

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Invite guests to post their positive reviews to online OTA's

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Get 5X more in-stay reviews

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Elevate guest concerns to any management level

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Directly message or call your guest immediately

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Product Features

Customize In-Stay Surveys

Always know what your guests are thinking. With added guest engagement, your surveys now become an invaluable source of intelligence and planning.

Multi-Property Transparency

Senior management can now see the key success factors of each individual property. What’s working, what’s not, and why? Understand property performance or deep dive into an individual guest’s experience or feedback.

Immediate Elevation of Guest Issues

Create a system of rules to raise real-time issues to the right staff member or manager. Immediately inform senior management of VIP reservations or about the guest’s concerns.

Single Platform Access to 100’s of OTA’s

View and compare real-time guest review data across multiple OTA’s. Identify and respond to individual guest reviews on various OTA sites from VenueLytics’ platform.

"VenueLytics platform has provided us with real-time guest feedback & helped us to increase NPR while providing multi-property oversight to monitor negative reviews and staff follow-up.”

"We knew that a powerful guest experience platform would be an important element of our Curated Guest Journey."

"VenueLytics was great to work with. They listened to our issues and helped me come up with solutions. They also had developed a DND feature for my hotel which I could not otherwise get because of brands mandated system."

"VenueLytics Digital Concierge Solution provided us with real-time feedback & ratings from more than 65% of our hotel guests and helped us address the guest feedback instantly to improve satisfaction & generate new revenue."

“We raised Guest Engagement to 60%, NPS by 24% & RevPAR by 6% in just a few months”

“VenueLytics AI Concierge has increased our efficiency tenfold. Our online & mobile bookings have increased by 70% while revenue gains and operational efficiency have increased significantly.”

“After evaluating most leading CX platforms over the past year we found VenueLytics to be the most comprehensive, while remaining focused and intuitive. They made it an easy decision for us.”