Products2-Way Messaging

2-Way Guest Messaging

Communicate directly with guests about what’s relevant to them; check-in, promotions, attractions and more

Create genuine guest relationships through consistent, relevant communication.

Segment and target the right message to the right audience

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Customize your guest messaging or create repeatable templates

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Add images to promotional communications

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Offer the option for human support with every message

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Product Features

Omni-Channel

During their stay your guests will receive relevant offers, rewards, and notifications. They will also be able to order amenities, F&B, tickets, tours, and more.

Contactless Check-in, Check-out

Provide contactless check-in and keyless entry via mobile.

Relevant Messaging

During their stay your guests will receive relevant offers, rewards, and notifications. They will also be able to order amenities, F&B, tickets, tours, and more.

Staff Communication

Assign guest follow-up to specific staff. Enable staff to communicate with each other to confirm guest satisfaction. Generate alerts and emergency communications.

"VenueLytics Digital Concierge Solution provided us with real-time feedback & ratings from more than 65% of our hotel guests and helped us address the guest feedback instantly to improve satisfaction & generate new revenue."

"VenueLytics platform has provided us with real-time guest feedback & helped us to increase NPR while providing multi-property oversight to monitor negative reviews and staff follow-up.”

"We knew that a powerful guest experience platform would be an important element of our Curated Guest Journey."

"VenueLytics was great to work with. They listened to our issues and helped me come up with solutions. They also had developed a DND feature for my hotel which I could not otherwise get because of brands mandated system."

“We raised Guest Engagement to 60%, NPS by 24% & RevPAR by 6% in just a few months”

“VenueLytics AI Concierge has increased our efficiency tenfold. Our online & mobile bookings have increased by 70% while revenue gains and operational efficiency have increased significantly.”

“After evaluating most leading CX platforms over the past year we found VenueLytics to be the most comprehensive, while remaining focused and intuitive. They made it an easy decision for us.”