Industry Leading Guest Experience
The best guest engagement comes from better guest data and industry leading integration
“VenueLytics is the glue that holds the data together” *
Meet the Analytics Dashboard
The analytics dashboard is an intuitive “control panel” for operations management guided by analytics that are: Descriptive – what happened, Diagnostic – why it happened, Predictive – financial impact, and Prescriptive – to achieve unprecedented profitability.
The control panel is also a marketing tool to manage micro-segmentation, message creation, campaign development, customer review management, and more.
Data Platform Differentiators
On-Premise Savings & ProductivitySee a decrease in front desk requests by more than 25%, save on brand quality audits by 56%, reduce long lines and wait times.
Increase Revenue and Net Promoter Score (NPS)See an improvement in your NPS by over 35%, while simultaneously increasing your RevPAR.
Increase Your Guest EngagementSoar above the traditional 10% to over 60% engagement of your in-stay guests.
Real-Time & Relevant In-Stay Guest Survey & ResponseGain immediate knowledge of guest concerns and have the ability to respond in minutes, not days.
Unified Profile and Prescriptive AnalyticsProvide a customized guest experience by leveraging an always-expanding unique guest profile that enables granular micro-segmentation and targeting.
Ancillary Revenue & In-Stay TransactionsCreate revenue from within via up-selling, referrals to nearby activities, partner promotions, and in-stay transactions.
Reputation Management & In-Stay FeedbackLearn how your guests feel while they are in-stay and respond immediately to exceed their expectations.
24/7 AI Concierge
Enhance your guest’s experience by quickly and efficiently responding to their most commonly asked questions, and decrease your front desk calls by over 25%.
2-Way Messaging & Contactless Check-inProvide the best service by catering to each guest’s peronal needs with direct communications; transactions, upsells, partner programs, check-in, direct personal guest messaging, and more.
Ancillary Revenue & In-Stay Transactions
Generate new on-property revenue; F&B, spa/fitness. Send offers for tickets, activities and tours. Profit from the transactions of what guests already plan to do.