SolutionsHospitality

Create a Better Guest Experience, Increase Revenue & Reduce Costs

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Hospitality Benefits

Guest Database Optimization
Optimize your  guest database to reach and drive direct bookings, on-premise transactions, and guest satisfaction with more relevant guest messaging
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Guest Safety
Provide guests the contactless engagement they have come to expect; contactless check-in, transactions, and more
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Guest Satisfaction
Hear from all loyal on-premise guests and address their concerns immediately
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Reduce Costs
24/7 AI Concierge decreases front desk, valet, and housekeeping requests by 25% or more
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New Revenue
Don't leave money on the table. Profit from transactions of what guests already plan to do
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Why VenueLytics for Hospitality?

Multi-Property Management
24/7 real-time multi-property monitoring and actionable analytics
Unified Customer Profiles & Identity Management
Unique, ever-expanding guest profiles enable intuitive Micro-segmentation for highly relevant communications
We Lead with Speed
Seamless Integrations with PMS, POS, CRS, OTA, Omni Channel and payment gateways
Predictive Analytics
Analytics tell you what happened, why it happened, financial impact, and actions to take for better outcomes
Scalability

Modular platform lets you start with a single product implementation and scale at your own pace

AI Concierge
AI driven communications drive efficiency

Products

Reputation Management

Generate feedback from 70% of in-stay guests and Instantly respond to both in-stay and online guest reviews. Use a single platform to respond to reviews on over 100 OTA sites while encouraging positive online reviews from in-stay guests to increase NPS
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24/7 AI Concierge

Be an all-hours concierge from check-in to check-out. Reduce front desk calls by over 25%. Immediately respond to most commonly asked questions and address your guest’s needs such as room service, nearby attraction recommendations, or added-value services.

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2-Way Messaging

Communicate with your guests via Facebook Messenger, WhatsApp, or SMS regarding guest services, hotel information, contactless check-in, and more.

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Ancillary Revenue

Drive income with upgrades, in-house amenities, referrals from nearby attractions, and mobile transactions.

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"We raised Guest Engagement to 60%, NPS by 24% and RevPAR by 6% in just a few months"
General Manager, Wyndham