Grupo Posadas Selects VenueLytics to Power their AI Digital Concierge Project

SAN JOSE, Calif., Jan. 20, 2022 /PRNewswire/ — VenueLytics, the hospitality industry’s most comprehensive guest experience and data analytics platform, has been selected as the exclusive provider of AI Digital Concierge to Grupo Posadas, Mexico’s biggest and most important hotel operator. Starting February 2022, with VenueLytics AI Concierge and 2-way Guest Messaging, guests will be empowered to engage 24/7 with Grupo Posadas at 120 […]

Optimizing the customer experience is a long-term investment!

A RECENT MCKINSEY & COMPANY ARTICLE, EXPLORING THE INDUSTRY’S READINESS FOR THE LOOMING TRAVEL BOOM provided some timely and relevant advice to travel and hospitality companies. On the topic of customer experience, it stated, “Invest innovatively to improve the entire customer journey. While cash might continue to be in short supply, an area still worth considering […]

Advantage Hotels partners with VenueLytics

BY Esther Herzfeld On October 14, 2019 – Hotel Management Advantage Hotels has formed a strategic partnership with VenueLytics to offer its artificial-intelligence-powered reputation-management and guest-experience platform to Vista and Select Inn properties. VenueLytics’ real-time reputation-management platform provides a personalized welcome message to guests, sends surveys and gets real-time feedback and ratings while guests are at the hotel, and […]

7 BEST RESTAURANT RESERVATION APPS

On May 14, 2018 – Glimpse blog Gone are the days of calling and making appointments or reservations because now everyone expects, even simple tasks, to be done instantly with the click of a button. Over 75% of Americans now own a smartphone, which makes digital applications crucial to the success of any business, including […]

How artificial intelligence in the contact center improves customer satisfaction

On February 27, 2018 – TELUS International It’s no secret that artificial intelligence (AI) is significantly impacting the customer experience. A survey conducted by MIT Technology Review found that more than 90 percent of globally recognized brands known for their high level of customer satisfaction — including Lexus, Alibaba and Zurich Insurance — are using AI in […]