Advantage Hotels partners with VenueLytics

BY Esther Herzfeld On October 14, 2019 – Hotel Management Advantage Hotels has formed a strategic partnership with VenueLytics to offer its artificial-intelligence-powered reputation-management and guest-experience platform to Vista and Select Inn properties. VenueLytics’ real-time reputation-management platform provides a personalized welcome message to guests, sends surveys and gets real-time feedback and ratings while guests are at the hotel, and […]

7 BEST RESTAURANT RESERVATION APPS

On May 14, 2018 – Glimpse blog Gone are the days of calling and making appointments or reservations because now everyone expects, even simple tasks, to be done instantly with the click of a button. Over 75% of Americans now own a smartphone, which makes digital applications crucial to the success of any business, including […]

How artificial intelligence in the contact center improves customer satisfaction

On February 27, 2018 – TELUS International It’s no secret that artificial intelligence (AI) is significantly impacting the customer experience. A survey conducted by MIT Technology Review found that more than 90 percent of globally recognized brands known for their high level of customer satisfaction — including Lexus, Alibaba and Zurich Insurance — are using AI in […]