REVENUE ON A SILVER PLATTER As we leave the craziness of 2021 and start fresh in ’22 we are all aware of the challenges that face hotels, both large groups and independents.  In many parts of the country, we went from a standing stop to a mad dash for a summer season faced with time […]

Spend Less for the Best Customer Experience

Spend Less for the Best Customer Experience   Guest experience solutions that help address and improve the full guest journey are here to stay. In fact, it may be that the future competitive battleground for guest loyalty will be won or lost based upon an organizations ability to effectively implement and leverage these products. The […]

Top 10 Concierge Questions

Top 10 Guest Inquiries via AI Smart Concierge As AI Concierge becomes more prevalent across our industry, and guest engagement increases substantially, certain trends begin to appear and the insights from these trends can be valuable for any hotelier. Providing the guest with an ability to text inquiries about almost anything has become a guest […]

Is Modern Data Warehouse/Data Lake with Machine Learning the way to go?

  Hotel technology has been around for decades, specifically the PMS.  I was fortunate to work for one of the pioneers of this technology in a now defunct company, but through the years I always struggled to understand why the technologies became so segmented. At one time a PMS was your folio management, guest profile […]

A solution for hotel staffing post….or almost post….Covid.

Pre-covid, hoteliers were reluctant to add data & analytical tools to their hotel because they thought that it would take away from the still important human touch. The human touch will never go away, but given that hotels are understaffed, the need for AI solutions and some automation has become more important than ever. According […]

Hospitality Tech for Guests….Urgent or Now Indispensable!?

Eighteen months ago, before Covid, when hotels and resorts were pushing occupancy to its upward limit and enjoying soaring ADR‘s that were a hotelier’s dream come true, there were many new and emerging hospitality tech solutions that were on many a hotel’s wish list….things that were very much wanted, but not of the highest priority. […]

Hoteliers ….. Don’t Leave Money on the Table!

Ancillary revenue has for some time seemed like the Holy Grail to those of us in hospitality. Prior to Covid, when occupancy could not get much higher, there was still pressure by owners for increased revenue. During Covid any revenue was more than welcome, and now, as we have come out of the pandemic, there […]

Popular Trends to Watch for in the Hospitality Industry

The hospitality industry is evolving fast as more venues turn to new technologies to engage customers and provide personalized services. Here are some technology trends that we think will shape the future of hospitality industry. 1. Chatbots will improve customer experience The buzz around town is about Chatbots and their importance in engaging customers and […]

How to Respond to Negative Restaurant Reviews

“This is the worst restaurant ever, ruined my anniversary. Food was boring, bitter coffee with a bad service and because of this, my whole day went really awful.”     After all the hard work that is involved in running a restaurant, such review at the end of the day is devastating. Have you ever […]

Social Media Marketing Ideas for Hotels and Restaurants in 2020

Promoting your venue on social media is not an easy task, you need a proper strategy on what you are going to say, which channel to choose, how to propagate your story, etc. Social media is evolving rapidly with the increasing adoption of social channels around the world. Since hotels and restaurants are mostly related […]

Travel Trends to Watch for in 2020

Travel Trends to Watch for in 2020 Travel is not just a word, it is an expression and experience. For most people, travel is a means of escaping from the normal, routine and making memories. For some, travel is a passion and a means of earning their livelihood. It is different to different people and […]

What is Hospitality Industry

What is Hospitality Industry? Facts You Must Know What is hospitality industry? By definition, hospitality is the friendly and generous reception and entertainment of guests, visitors, or strangers, which is the foundation for a broad list of industries such lodging, tourism, theme park, resorts, dining and nightlife just to name a few. Why is hospitality […]

Smart Concierge – Contactless Guest Engagement Platform

Smart Concierge: Contactless Guest Engagement Platform COVID19 has challenged the hospitality & travel industry to innovate. Mass cancellations of events and individual guest bookings means hotels have to find cost-effective and efficient ways to recapture that business. Customers will make travel decisions based on the steps a venue is taking to comply with CDC and […]