REVENUE ON A SILVER PLATTER As we leave the craziness of 2021 and start fresh in ’22 we are all aware of the challenges that

Spend Less for the Best Customer Experience   Guest experience solutions that help address and improve the full guest journey are here to stay. In

Top 10 Guest Inquiries via AI Smart Concierge As AI Concierge becomes more prevalent across our industry, and guest engagement increases substantially, certain trends begin

  Hotel technology has been around for decades, specifically the PMS.  I was fortunate to work for one of the pioneers of this technology in

Eighteen months ago, before Covid, when hotels and resorts were pushing occupancy to its upward limit and enjoying soaring ADR‘s that were a hotelier’s dream

Ancillary revenue has for some time seemed like the Holy Grail to those of us in hospitality. Prior to Covid, when occupancy could not get

The hospitality industry is evolving fast as more venues turn to new technologies to engage customers and provide personalized services. Here are some technology trends

“This is the worst restaurant ever, ruined my anniversary. Food was boring, bitter coffee with a bad service and because of this, my whole day

Promoting your venue on social media is not an easy task, you need a proper strategy on what you are going to say, which channel

Travel Trends to Watch for in 2020 Travel is not just a word, it is an expression and experience. For most people, travel is a

What is Hospitality Industry? Facts You Must Know What is hospitality industry? By definition, hospitality is the friendly and generous reception and entertainment of guests,

Smart Concierge: Contactless Guest Engagement Platform COVID19 has challenged the hospitality & travel industry to innovate. Mass cancellations of events and individual guest bookings means