REVENUE ON A SILVER PLATTER
REVENUE ON A SILVER PLATTER As we leave the craziness of 2021 and start fresh in ’22 we are all aware of the challenges that
Spend Less for the Best Customer Experience
Spend Less for the Best Customer Experience Guest experience solutions that help address and improve the full guest journey are here to stay. In
Top 10 Concierge Questions
Top 10 Guest Inquiries via AI Smart Concierge As AI Concierge becomes more prevalent across our industry, and guest engagement increases substantially, certain trends begin
Is Modern Data Warehouse/Data Lake with Machine Learning the way to go?
Hotel technology has been around for decades, specifically the PMS. I was fortunate to work for one of the pioneers of this technology in
A solution for hotel staffing post….or almost post….Covid.
Pre-covid, hoteliers were reluctant to add data & analytical tools to their hotel because they thought that it would take away from the still important
Hospitality Tech for Guests….Urgent or Now Indispensable!?
Eighteen months ago, before Covid, when hotels and resorts were pushing occupancy to its upward limit and enjoying soaring ADR‘s that were a hotelier’s dream
Hoteliers ….. Don’t Leave Money on the Table!
Ancillary revenue has for some time seemed like the Holy Grail to those of us in hospitality. Prior to Covid, when occupancy could not get
Popular Trends to Watch for in the Hospitality Industry
The hospitality industry is evolving fast as more venues turn to new technologies to engage customers and provide personalized services. Here are some technology trends
How to Respond to Negative Restaurant Reviews
“This is the worst restaurant ever, ruined my anniversary. Food was boring, bitter coffee with a bad service and because of this, my whole day
Social Media Marketing Ideas for Hotels and Restaurants in 2020
Promoting your venue on social media is not an easy task, you need a proper strategy on what you are going to say, which channel
Travel Trends to Watch for in 2020
Travel Trends to Watch for in 2020 Travel is not just a word, it is an expression and experience. For most people, travel is a
What is Hospitality Industry
What is Hospitality Industry? Facts You Must Know What is hospitality industry? By definition, hospitality is the friendly and generous reception and entertainment of guests,
Smart Concierge – Contactless Guest Engagement Platform
Smart Concierge: Contactless Guest Engagement Platform COVID19 has challenged the hospitality & travel industry to innovate. Mass cancellations of events and individual guest bookings means