Thrill Your Guests & Grow Your Profit

The AI Platform for Greater Guest Satisfaction, Reduced Cost & New Revenue

VenueLytics impact on hotel performance has been game changing.

HITEC 2023 Conference

June 26-29 2023

Toronto

AAHOA Convention & Tradeshow 2023

April 11-14th, Los Angeles Convention Center

1201 S Figueroa St, Los Angeles, CA

590 %

Increase in Guest Engagement

25 %

Increase in Net Promoter Score

17 %

Decrease in Front Desk Calls

46 %

Savings on Brand Quality Audits

Why VenueLytics?

In-Stay Savings & Productivity

See a decrease in front desk requests by more than 25%, save on brand quality audits by 56%, reduce long lines and wait times.

Increase Revenue and Net Promoter Score (NPS)

See an improvement in your NPS by over 35%, while simultaneously increasing your RevPAR.

Increase Your Guest Engagement Rate

Soar above the traditional 10% to over 60% engagement of your in-stay guests.

Real-Time & Relevant In-Stay Guest Survey & Response

Gain immediate knowledge of guest concerns and have the ability to respond in minutes, not days.

Unified Profile and Prescriptive Analytics

Provide a customized guest experience by leveraging an always-expanding unique guest profile that enables granular micro-segmentation and targeting.

Ancillary Revenue & In-Stay Transactions

Create revenue from within via up-selling, referrals to nearby activities, partner promotions, and in-stay transactions.

VenueLytics is the comprehensive AI guest experience and data analytics platform that dramatically improves your guest engagement so that you are more profitable.

Reputation Management

Generate feedback from guests and instantly respond to both in-stay and online guest reviews. Use a single platform to respond to reviews on over 100 OTA sites, while encouraging sharing of positive online reviews from in-stay guests to increase NPS.

24/7 AI Concierge

Be an all-hours concierge from check-in to check-out. Reduce front desk calls over 25% by immediately responding to the most commonly asked questions. Address your guest’s needs such as, room service, nearby attraction recommendations, or added-value services.

2-Way Messaging & Contactless Check-in

Communicate with your guests via WhatsApp, SMS, Facebook Messenger…regarding guest services, hotel information, contactless check-in, and more.

Ancillary Revenue

Drive income with upgrades, in-house amenities, referrals from nearby venues, mobile transactions, and partner programs.

One platform. One provider. Scaling at your speed.

How it works:

Organize

Optimize your guest data to enable micro-segmentation

Focus

Implement one or two product modules to address your most urgent customer experience needs

Achieve

Experience unprecedented ROI from delighting your guests & supporting your staff

Grow

Add product modules, at your own pace, that leverage world-class unified data, prescriptive analytics, and AI

“After evaluating most leading CX platforms over the past year we found VenueLytics to be the most comprehensive, while remaining focused and intuitive. They made it an easy decision for us.”

"VenueLytics was great to work with. They listened to our issues and helped me come up with solutions. They also had developed a DND feature for my hotel which I could not otherwise get because of brands mandated system."

"VenueLytics Digital Concierge Solution provided us with real-time feedback & ratings from more than 65% of our hotel guests and helped us address the guest feedback instantly to improve satisfaction & generate new revenue."

"VenueLytics platform has provided us with real-time guest feedback & helped us to increase NPS while providing multi-property oversight to monitor negative reviews and staff follow-up.”

I highly recommend this service for your hotel. Guest & hotel staff love it at the end of the day our bottom line is growing . in our rating on our social media and OTA is getting better.

“VenueLytics AI Concierge has increased our efficiency tenfold. Our online & mobile bookings have increased by 70% while revenue gains and operational efficiency have increased significantly.”

I've been working with the Venuelytics team for more than 1 year and the systems functionality is fantastic. It's all- encompassing platform is highly efficient in creating real time guest satisfaction and driving results. I'd highly recommend this platform to anyone who is looking to incorporate technology in improve customer relations and drive bottom line results.

Grupo Posadas deployed VenueLytics across 110+ hotels & resorts and we are saying 300% increase in Ancillary revenue, more than 70% of guests interacting with VenueLytics AI Concierge (LEXI) and our NPS points increased by 17 points.