Thrill Your Guests & Grow Your Profit
The AI Platform for Greater Guest Satisfaction, Reduced Cost & New Revenue
Luxury Hospitality Conference
Dec 2-3, 2021
Santa Monica, CA
VenueLytics impact on hotel performance has been game changing.
In-Stay Savings & Productivity
See a decrease in front desk requests by more than 25%, save on brand quality audits by 56%, reduce long lines and wait times.
Increase Revenue and Net Promoter Score (NPS)See an improvement in your NPS by over 35%, while simultaneously increasing your RevPAR.
Increase Your Guest Engagement Rate
Soar above the traditional 10% to over 60% engagement of your in-stay guests.
Real-Time & Relevant In-Stay Guest Survey & ResponseGain immediate knowledge of guest concerns and have the ability to respond in minutes, not days.
Unified Profile and Prescriptive AnalyticsProvide a customized guest experience by leveraging an always-expanding unique guest profile that enables granular micro-segmentation and targeting.
Ancillary Revenue & In-Stay TransactionsCreate revenue from within via up-selling, referrals to nearby activities, partner promotions, and in-stay transactions.
VenueLytics is the comprehensive AI guest experience and data analytics platform that dramatically improves your guest engagement so that you are more profitable.
Generate feedback from guests and instantly respond to both in-stay and online guest reviews. Use a single platform to respond to reviews on over 100 OTA sites, while encouraging sharing of positive online reviews from in-stay guests to increase NPS.
24/7 AI Concierge
Be an all-hours concierge from check-in to check-out. Reduce front desk calls over 25% by immediately responding to the most commonly asked questions. Address your guest’s needs such as, room service, nearby attraction recommendations, or added-value services.
2-Way Messaging & Contactless Check-in
Communicate with your guests via WhatsApp, SMS, Facebook Messenger…regarding guest services, hotel information, contactless check-in, and more.
Ancillary RevenueDrive income with upgrades, in-house amenities, referrals from nearby venues, mobile transactions, and partner programs.
One platform. One provider. Scaling at your speed.
How it works:
Optimize your guest data to enable micro-segmentation
Implement one or two product modules to address your most urgent customer experience needs
Experience unprecedented ROI from delighting your guests & supporting your staff
Add product modules, at your own pace, that leverage world-class unified data, prescriptive analytics, and AI