Thrill Your Guests & Grow Your Profit

The AI Platform for Greater Guest Satisfaction, Reduced Cost & New Revenue

INSPIRE 2021

Luxury Hospitality Conference

Dec 2-3, 2021

Santa Monica, CA

AT&T Summit 2021

Visit VenueLytics at the conference

October 25-28, 2021
 
Omni Hotel, Dallas, TX

Independent Lodging Congress

October 12-15, 2021

Miami, FL

VenueLytics impact on hotel performance has been game changing.

590 %
Increase in Guest Engagement
25 %
Increase in Net Promoter Score
17 %
Decrease in Front Desk Calls
46 %
Savings on Brand Quality Audits

Why VenueLytics?

In-Stay Savings & Productivity

See a decrease in front desk requests by more than 25%, save on brand quality audits by 56%, reduce long lines and wait times.

Increase Revenue and Net Promoter Score (NPS)
See an improvement in your NPS by over 35%, while simultaneously increasing your RevPAR.
Increase Your Guest Engagement Rate

Soar above the traditional 10% to over 60% engagement of your in-stay guests.

Real-Time & Relevant In-Stay Guest Survey & Response
Gain immediate knowledge of guest concerns and have the ability to respond in minutes, not days.
Unified Profile and Prescriptive Analytics
Provide a customized guest experience by leveraging an always-expanding unique guest profile that enables granular micro-segmentation and targeting.
Ancillary Revenue & In-Stay Transactions
Create revenue from within via up-selling, referrals to nearby activities, partner promotions, and in-stay transactions.

VenueLytics is the comprehensive AI guest experience and data analytics platform that dramatically improves your guest engagement so that you are more profitable.

Reputation Management

Generate feedback from guests and instantly respond to both in-stay and online guest reviews. Use a single platform to respond to reviews on over 100 OTA sites, while encouraging sharing of positive online reviews from in-stay guests to increase NPS.

24/7 AI Concierge

Be an all-hours concierge from check-in to check-out. Reduce front desk calls over 25% by immediately responding to the most commonly asked questions. Address your guest’s needs such as, room service, nearby attraction recommendations, or added-value services.

2-Way Messaging & Contactless Check-in

Communicate with your guests via WhatsApp, SMS, Facebook Messenger…regarding guest services, hotel information, contactless check-in, and more.

Ancillary Revenue

Drive income with upgrades, in-house amenities, referrals from nearby venues, mobile transactions, and partner programs.

One platform. One provider. Scaling at your speed.

How it works:

Organize

Optimize your guest data to enable micro-segmentation

Focus

Implement one or two product modules to address your most urgent customer experience needs

Achieve

Experience unprecedented ROI from delighting your guests & supporting your staff

Grow

Add product modules, at your own pace, that leverage world-class unified data, prescriptive analytics, and AI